TRICARE · JBPHH
Pelvic floor physical therapy for Joint Base Pearl Harbor-Hickam families, by video.
Navy and Air Force families at Joint Base Pearl Harbor-Hickam see Dr. Elana Shalem by video from home. In-network with TRICARE West; TRICARE Select needs no referral.
- TRICARE West in-network
- TRICARE Select: no referral needed
- Usually seen within a week
Who is covered
JBPHH families on TRICARE.
Spouses, children and retirees connected to JBPHH use TRICARE Prime or TRICARE Select. Active-duty members are seen through their military primary care manager and can be referred to the network when the clinic cannot provide pelvic floor physical therapy in time.
Visits are one-on-one with Dr. Elana Shalem, PT, DPT, certified in obstetric physical therapy (CAPP-OB) and licensed in Hawaii. The first visit is a 60-minute video evaluation; follow-ups are 45 minutes, usually every one to two weeks, scheduled around duty hours.
Referral path
Getting from the PCM to a first visit.
Primary care for JBPHH families is at Branch Health Clinic Makalapa (Navy) and the 15th Medical Group at Hickam (Air Force), with Tripler for specialty care. Physical therapy at the 15th Medical Group serves active duty and does not include pelvic floor care, so family members are generally referred to the TRICARE West network. Ask the PCM for "physical therapy, pelvic floor, evaluate and treat," name EMS Therapy, and mention that video visits are fine.
Primary care: Branch Health Clinic Makalapa; 15th Medical Group, Hickam; Tripler Army Medical Center.
For the referral: EMS Therapy, Dr. Elana Shalem, DPT · group NPI 1487545786 · fax 844-886-0285 · 808-330-7934. We call within one business day of an approved referral.
Where families live
Housing areas we see by video.
- Hickam housing
- Ford Island
- Makalapa
- Halsey Terrace
- Radford Terrace
- Pearl City Peninsula
- Iroquois Point
- Puuloa
Town pages: Honolulu · Aiea and Pearl City · Ewa Beach · Salt Lake and Moanalua · TRICARE in Hawaii
What we treat
Women, men, and orthopedic care.
Women's pelvic floor physical therapy
Urinary incontinence · Postpartum recovery · Pelvic organ prolapse · Painful intercourse · Chronic pelvic pain
Questions
Questions from JBPHH families
Can JBPHH spouses get pelvic floor physical therapy without going to Tripler?
Yes. EMS Therapy is in-network with TRICARE West and sees spouses by video at home. TRICARE Select needs no referral; TRICARE Prime needs one from the PCM.
Does the 15th Medical Group offer pelvic floor physical therapy?
Its physical therapy clinic serves active-duty members and does not list pelvic floor care, so family members are generally referred to network providers.
Can Navy and Air Force retirees use EMS Therapy?
Yes. Retirees under 65 on TRICARE Prime or Select, and their families, are in-network through TRICARE West.
How soon can I be seen?
Usually within a week. Early morning, evening and weekend video visits are available.
Prefer to write? Send a message.
Questions about insurance, pricing, or whether physical therapy is the right next step? We reply within one business day.
Start with a free 15-minute call.
Tell us what is going on, hear how Dr. Shalem would approach it, and decide from there.