TRICARE · Fort Shafter and AMR
Pelvic floor physical therapy for Fort Shafter, Tripler and Aliamanu families, by video.
Army families at Fort Shafter, Aliamanu Military Reservation and Red Hill, and families whose care runs through Tripler, see Dr. Elana Shalem by video from home.
- TRICARE West in-network
- TRICARE Select: no referral needed
- Usually seen within a week
Who is covered
Fort Shafter and AMR families on TRICARE.
Spouses, children and retirees use TRICARE Prime or Select. Tripler Army Medical Center offers specialty care including physical therapy; when it cannot offer pelvic floor physical therapy within TRICARE access standards, referrals go to the TRICARE West network.
Visits are one-on-one with Dr. Elana Shalem, PT, DPT, certified in obstetric physical therapy (CAPP-OB) and licensed in Hawaii. The first visit is a 60-minute video evaluation; follow-ups are 45 minutes, usually every one to two weeks, scheduled around duty hours.
Referral path
Getting from the PCM to a first visit.
Referrals from Tripler primary care are processed through the Hawaii Referral Center, which serves Tripler, Desmond T. Doss Health Clinic, Naval Health Clinic Hawaii and the 15th Medical Group. Ask for pelvic floor physical therapy in the TRICARE West network and name EMS Therapy. TRICARE Select beneficiaries can book a network provider directly.
Primary care: Tripler Army Medical Center (Family Medicine, Women's Health, Urogynecology); Hawaii Referral Center.
For the referral: EMS Therapy, Dr. Elana Shalem, DPT · group NPI 1487545786 · fax 844-886-0285 · 808-330-7934. We call within one business day of an approved referral.
Where families live
Housing areas we see by video.
- Fort Shafter
- Aliamanu Military Reservation (AMR)
- Red Hill
- Moanalua Terrace
- Salt Lake
- Moanalua Valley
Town pages: Salt Lake and Moanalua · Honolulu · Aiea and Pearl City · TRICARE in Hawaii
What we treat
Women, men, and orthopedic care.
Women's pelvic floor physical therapy
Urinary incontinence · Postpartum recovery · Pelvic organ prolapse · Painful intercourse · Chronic pelvic pain
Questions
Questions from Fort Shafter and AMR families
Can AMR families choose a network pelvic floor physical therapist?
On TRICARE Select, yes, directly. On TRICARE Prime, the PCM and the Hawaii Referral Center place the referral; asking for a network referral and naming EMS Therapy helps.
Does urogynecology refer to pelvic floor physical therapy?
Urogynecology often recommends pelvic floor physical therapy as a conservative first step. Ask for the referral to go to the TRICARE West network if video visits at home are preferred.
Is EMS Therapy in-network with TRICARE West?
Yes. Visits are by video anywhere in Hawaii, usually within a week.
How soon can I be seen?
Usually within a week. Early morning, evening and weekend video visits are available.
Prefer to write? Send a message.
Questions about insurance, pricing, or whether physical therapy is the right next step? We reply within one business day.
Start with a free 15-minute call.
Tell us what is going on, hear how Dr. Shalem would approach it, and decide from there.