Maui, Molokai and Lanai · Upcountry and North Shore Maui
Pelvic floor physical therapy in Upcountry and North Shore Maui, by video.
Makawao, Pukalani, Kula, Haiku and Paia patients see Dr. Elana Shalem by video, with no drive down the mountain for physical therapy.
- TRICARE West, HMSA and HMSA QUEST in-network
- TRICARE Select: no referral needed
- Usually seen within a week

Upcountry and North Shore Maui
Why Upcountry and North Shore Maui patients choose video.
Upcountry roads turn a 45-minute appointment in Kahului into a two-hour errand. Video visits keep care at home, scheduled around school runs, farm work and the commute.
One-on-one with Dr. Elana Shalem, PT, DPT (CAPP-OB), licensed in Hawaii: a 60-minute evaluation, then 45-minute follow-ups.
Military families and veterans
TRICARE in Upcountry and North Shore Maui, step by step.
Military retirees and families on TRICARE are in-network through TRICARE West, and TRICARE Select needs no referral. Veterans can ask their VA provider about community care.
EMS Therapy is in-network with TRICARE West. Veterans can also ask their VA provider for a pelvic floor physical therapy consult through VA community care. TRICARE in Hawaii, plan by plan · Veterans.
What we treat in Upcountry and North Shore Maui
Common reasons Upcountry and North Shore Maui patients book.
All services: Women's pelvic floor physical therapy · Men's pelvic floor physical therapy · Orthopedic physical therapy
Coverage
Insurance in Upcountry and North Shore Maui
In-network: TRICARE West, HMSA and HMSA QUEST. Other plans are private pay with a superbill for out-of-network reimbursement; HSA and FSA cards are accepted. We confirm the physical therapy benefit before the first visit.
Plan by plan: TRICARE · HMSA · HMSA QUEST
Referrals: Hawaii allows you to start physical therapy without a physician referral. Your insurance plan may still ask for one (TRICARE Prime and some HMSA plans do), and we check that for you before the first visit.
Neighborhoods
Serving all of Upcountry and North Shore Maui
ZIP codes 96768, 96790, 96708, 96779, 96788. Any home with an internet connection works.
- Makawao
- Pukalani
- Kula
- Haiku
- Paia
- Haliimaile
- Keokea
- Olinda
Nearby: Kahului and Wailuku · Kihei and Wailea · All of Maui, Molokai and Lanai
Questions
Questions from Upcountry and North Shore Maui
Do you see patients in Kula and Makawao?
Yes, by video anywhere on Maui, usually within a week. HMSA, HMSA QUEST and TRICARE West are in-network.
Can pelvic floor physical therapy help with prolapse without surgery?
Pelvic floor physical therapy is a first-line, non-surgical approach to prolapse symptoms such as heaviness and pressure. It focuses on strength, coordination and pressure management, in coordination with gynecology when needed.
How soon can I be seen?
Usually within a week. Early morning, evening and weekend video visits are available.
Prefer to write? Send a message.
Questions about insurance, pricing, or whether physical therapy is the right next step? We reply within one business day.
Start with a free 15-minute call.
Tell us what is going on, hear how Dr. Shalem would approach it, and decide from there.