Upstate and Western New York · Watertown and the Thousand Islands · Private pay
Private pelvic floor physical therapy in Watertown and the Thousand Islands, by video.
Watertown, Clayton, Alexandria Bay, Sackets Harbor and Carthage patients see Dr. Elana Shalem by video from home.
- Aetna in-network, or private pay
- No referral for the first 10 visits or 30 days
- Usually seen within a week

Watertown and the Thousand Islands
Why Watertown and the Thousand Islands patients choose video.
Jefferson County is the Thousand Islands in summer, lake-effect snow in winter and a young population all year. River families, young parents and retirees are seen one-on-one by video, with no drive to Syracuse. Postpartum recovery is one of the most common reasons to book.
One-on-one with Dr. Elana Shalem, PT, DPT (CAPP-OB), licensed in New York: a 60-minute evaluation, then 45-minute follow-ups.
What we treat in Watertown and the Thousand Islands
Common reasons Watertown and the Thousand Islands patients book.
All services: Women's pelvic floor physical therapy · Men's pelvic floor physical therapy · Orthopedic physical therapy
Private pay
Private pay in Watertown and the Thousand Islands
Rates are quoted on the free discovery call. A superbill after every visit supports out-of-network reimbursement from PPO plans; HSA and FSA cards are accepted. No authorizations, no plan visit limits, no waitlist.
Insurance: In-network with Aetna in New York, billed directly. Other plans are private pay with a superbill; coverage is confirmed before the first visit.
Referrals: New York allows you to start physical therapy without a referral for up to 10 visits or 30 days, whichever comes first. If care continues beyond that, we help you get a referral from your physician.
Neighborhoods
Serving all of Watertown and the Thousand Islands
ZIP codes 13601, 13607, 13618, 13619, 13624, 13685. Any home with an internet connection works.
- Watertown
- Clayton
- Alexandria Bay
- Cape Vincent
- Sackets Harbor
- Carthage
- Evans Mills
Nearby: St. Lawrence County · Lewis County and the Tug Hill · Oswego and Fulton · All of Upstate and Western New York
Questions
Questions from Watertown and the Thousand Islands
Is insurance billed?
EMS Therapy is in-network with Aetna in New York; other plans are private pay, with a superbill for out-of-network reimbursement where a plan allows it. HSA and FSA cards are accepted.
Can care continue after a move?
Often, yes. Dr. Shalem is licensed in seven states, so video care can continue in several of them; we check before the move.
How soon can I be seen?
Usually within a week. Early morning, evening and weekend video visits are available.
Prefer to write? Send a message.
Questions about insurance, pricing, or whether physical therapy is the right next step? We reply within one business day.
Start with a free 15-minute call.
Tell us what is going on, hear how Dr. Shalem would approach it, and decide from there.